Role: General management of hotel operations; Ensuring the overall goals of the hotel to bring great experiences to visitors; Earning revenue and profit for the hotel.
2. Deputy General Director (PGD)
Vietnamese name: Phó Tổng giám đốc
Abbreviation: PTGĐ
Role: Assist GD in planning, developing, implementing and monitoring hotel initiatives and projects; Directly supervise hotel operations; Responsible for budgeting and participating in the hiring and evaluation of hotel personnel. PGD assumes the responsibility of the head of the hotel in the GD’s absence.
Role: Responsible for overseeing the operations of the two important departments: Reception and Housekeeping. They are responsible for the comfort and safety of all visitors staying at the hotel.
4. Front Office Manager
Vietnamese name: Giám đốc bộ phận lễ tân
Abbreviation: GĐLT
Role: Responsible for supervising all front desk staff to ensure proper completion of department duties. Their specific job is to direct and coordinate front desk activities such as: reservations, customer service… to the preparation of monthly reports and budgets for the front front office department.
5. Executive Housekeeper/Housekeeping Manager
Vietnamese name: Giám đốc Buồng phòng
Abbreviation: GĐBP
Role: Head of the housekeeping department, responsible for supervising and managing the daily activities of the department to ensure that the rooms are cleaned before welcoming visitors.
6. F&B Manager
Vietnamese name: Giám đốc bộ phận ẩm thực
Abbreviation: GĐAT
Role: Head of the F&B department in the hotel. Their job is to forecast, plan and control the ordering of food and beverages in the hotel. They are also responsible for financial management related to the entire process of purchasing food and beverages for the hotel.
7. Sales & Marketing Manager
Vietnamese name: Giám đốc bán hàng và tiếp thị
Abbreviation: GĐBHTT
Role: Responsible for maximizing hotel revenue by developing sales and marketing plans to increase hotel occupancy.
8. Chief Accountant/Accounting Manager
Vietnamese name: Kế toán trưởng
Abbreviation:
Role: Head of Finance in the hotel, responsible for overseeing related activities such as account management, reporting and relationships with suppliers to optimize profitability for the hotel.
9. Administration/ HR Manager
Vietnamese name: Giám đốc bộ phận hành chính – nhân sự
Abbreviation:
Role: Responsible for overseeing all hotel personnel related processes and developing HR strategies in line with the hotel’s business needs.
10. Chief Engineer
Vietnamese name: Kỹ sư trưởng
Abbreviation:
Role: Responsible for overseeing the operation, maintenance and repair of hotel tools and equipment. They must supervise technical staff, and may work in both office and hotel environments.